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Frequently Asked Questions

What is your return policy?

We accept returns within 28 days of delivery. Items must be unworn, unwashed, and returned in their original packaging with all tags attached.

How long will my order take to arrive?

Standard UK delivery takes 3–5 working days. Express delivery is available at checkout and arrives within 1–2 working days.

How do I find my size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing against our size chart for the best fit.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal and Apple Pay

How do I track my order?

Once your order is dispatched you will receive a confirmation email with your tracking number and a link to follow your delivery in real time.

We Are Vellure

Vellure was born from an obsession with quality. We source only the most exquisite fabrics, rich cashmere, delicate silk, and premium wool. To create pieces that feel as extraordinary as they look. This is fashion without compromise.

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